Voice over IP (VoIP) is a technology that allows you to make and receive low cost telephone calls using just an internet connection and a range of advanced VoIP telephone devices or any other device that is connected to the internet, such as a mobile, PC or laptop.
VoIP systems offer many advanced features and benefits for today’s businesses that go far beyond what a traditional landline can offer. It requires no special on-site equipment and line installation. The account setup and configuration are done easily online and you can choose your desired telephone number from any area code. You can also transfer to VoIP any existing number you wish to keep.
In the fast-paced world that we live in, time is one of the most important elements of success. VoIP helps not only to save money on your monthly telephone bill but also save time for both your employees and your clients. It offers many features that allow your employees to tackle their daily tasks much easier and in more flexible ways such as call recording, unlimited concurrent calls, queue management, and interactive voice response. On the other hand, features like call hunting and automatic call distributor ensure that your clients will reach an available agent without waiting on a queue for hours or having to dial different phone numbers to get answered. This is especially important for businesses with multiple locations or those who often work outside of their offices.
Everything with VoIP is managed online, meaning that you can setup any feature like call forwarding, on-hold music and hunting groups at a click of a button. You don’t need to worry about upgrading or maintaining your telephone system because these are done on the cloud by your VoIP provider.
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